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Users: Managing Your Customers

The Users section serves as your comprehensive customer relationship management (CRM) system, maintaining detailed records of all your café patrons.

User Database Overview​

This centralized database stores:

  • Customer profiles and contact information
  • Gaming history and preferences
  • Financial records and balances
  • KYC verification status
  • Loyalty points and achievements

Accessing User Profiles​

Search for users using:

  • Name: Full or partial name search
  • Mobile Number: Primary contact number
  • Email: Registered email address
  • User ID: System-generated unique identifier

A user's profile page

User Profile Components​

Personal Information​

  • Name: Full name as registered
  • Contact: Mobile number and email
  • Date of Birth: For age verification
  • Registration Date: When they joined
  • Profile Picture: User avatar (if uploaded)

Gaming Statistics​

  • Total Hours: Lifetime gaming time
  • Favorite PC Type: Most used terminal category
  • Peak Hours: Preferred gaming times
  • Last Visit: Most recent session date
  • Frequency: Average visits per month

Financial Summary​

  • Current Balance: Available credits in wallet
  • Total Spent: Lifetime expenditure
  • Outstanding Dues: Any pending payments
  • Payment History: Detailed transaction log
  • Preferred Payment Method: Most used payment option

User Actions​

Quick Actions from Profile​

Recharge Account

  • Shortcut to GamePass purchase page
  • Pre-fills user information
  • Displays recommended packages based on history

Verify KYC

  • Upload and verify identity documents
  • Mark verification status
  • Set document expiry dates
Important KYC Note

By verifying a user's KYC, you take responsibility for the authenticity of their documents. Ensure proper verification before approval.

Add Note

  • Record special instructions
  • Flag VIP customers
  • Note preferences or restrictions

Block/Unblock

  • Temporarily restrict access
  • Document reason for blocking
  • Set automatic unblock dates

Customer Categories​

Segmentation Options​

By Frequency:

  • Regular: Daily visitors
  • Frequent: 3-4 times per week
  • Occasional: Weekly visitors
  • Rare: Monthly or less

By Value:

  • VIP: High-spending customers
  • Premium: Above-average spenders
  • Standard: Regular customers
  • New: Recent registrations

By Behavior:

  • Gamers: Extended session users
  • Casual: Short session users
  • Groups: Multi-PC bookings
  • Solo: Single-PC users

Wallet Management​

Balance Operations​

Add Credits:

  1. Click "Add Balance"
  2. Enter amount to add
  3. Select payment method
  4. Record transaction reference
  5. Update wallet balance

Deduct Balance:

  • Process refunds
  • Apply penalties
  • Adjust for disputes
  • Correct errors

Wallet Features​

  • Auto-deduct: For active sessions
  • Low Balance Alerts: Notify users when balance is low
  • Transfer Credits: Between user accounts (if enabled)
  • Expiry Settings: Set validity for promotional credits

Communication Tools​

Messaging Options​

SMS Notifications:

  • Session reminders
  • Promotional offers
  • Balance alerts
  • Birthday wishes

Email Communications:

  • Detailed receipts
  • Monthly statements
  • Newsletter subscriptions
  • Event invitations

In-app Notifications:

  • Real-time alerts
  • Special offers
  • System messages
  • Game updates

Loyalty Programs​

Points System​

Earning Points:

  • Per hour of gaming
  • F&B purchases
  • Referral bonuses
  • Special events

Redeeming Points:

  • Free gaming hours
  • F&B discounts
  • Exclusive merchandise
  • Priority bookings

Membership Tiers​

Create tier-based benefits:

  1. Bronze: 0-100 hours
  2. Silver: 100-500 hours
  3. Gold: 500-1000 hours
  4. Platinum: 1000+ hours

Each tier unlocks:

  • Discount percentages
  • Priority queuing
  • Exclusive events
  • Special pricing

User Reports​

Available Analytics​

Individual Reports:

  • Session history
  • Payment records
  • Game preferences
  • Peak usage times

Aggregate Reports:

  • User demographics
  • Growth trends
  • Retention rates
  • Revenue per user

Privacy & Security​

Data Protection​

  • Encrypted Storage: Secure user data
  • Access Controls: Staff permission levels
  • Audit Logs: Track data access
  • Data Retention: Comply with regulations

User Rights​

Honor user requests for:

  • Data export
  • Account deletion
  • Information updates
  • Privacy preferences

Best Practices​

Customer Service​

  1. Quick Registration: Streamline new user onboarding
  2. Regular Updates: Keep contact information current
  3. Feedback Collection: Regular satisfaction surveys
  4. Issue Resolution: Document and resolve complaints promptly

Engagement Strategies​

  1. Welcome Programs: Special offers for new users
  2. Win-back Campaigns: Re-engage inactive users
  3. Birthday Specials: Automated birthday rewards
  4. Referral Programs: Incentivize user referrals

Data Maintenance​

  1. Regular Cleanup: Remove duplicate accounts
  2. Verification Drives: Update KYC documents
  3. Contact Validation: Verify phone numbers and emails
  4. Profile Enrichment: Add missing information gradually