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Daily Operations

Simple daily tasks to keep your terminals running smoothly.

Start Your Day Right

Follow this 5-minute morning routine to prevent most terminal issues.

🌅 Morning Startup​

Power On Sequence​

  1. Server first - Always start Olympus Server before terminals
  2. Wait 2 minutes - Let server fully initialize
  3. Check dashboard - Verify server shows "Running"
  4. Power on terminals - Or use Wake-on-LAN from dashboard

Quick Health Check​

Walk through your café and verify:

  • ✅ All terminals show green connection indicators
  • ✅ Lock screens display correct terminal numbers
  • ✅ No error messages on any screens
  • ✅ All terminals appear "Available" in dashboard

💳 Handling User Sessions​

Starting Sessions​

Customer Arrives:

  1. Customer uses mobile app to start session, OR
  2. Staff starts session from server dashboard:
    • Dashboard → Users → Search customer
    • Select GamePass → Choose terminal
    • Session starts automatically

Terminal Shows:

  • Customer name and time remaining
  • Session timer counts down
  • Terminal locks when time expires

Ending Sessions​

Normal End:

  • Timer reaches zero → Terminal auto-locks
  • Customer logs out → Terminal becomes available
  • No staff action needed

Manual End (if needed):

  • Dashboard → Terminals → Select terminal
  • Click "End Session" → Confirm
  • Terminal immediately locks

Session Issues​

Customer Can't Start Session:

  1. Check user balance (Dashboard → Users)
  2. Verify GamePass validity
  3. Ensure terminal type matches pass type
  4. Clear any stuck sessions

Timer Not Accurate:

  1. Check server and terminal time sync
  2. Restart terminal application
  3. Verify billing configuration

🔧 Common Daily Tasks​

Managing Queue​

Peak Hours:

  • Monitor dashboard for terminal availability
  • Help customers find available terminals
  • Manage waiting list during busy times
  • Consider premium pricing for peak hours

Off-Peak Hours:

  • Offer promotions for longer sessions
  • Use time for maintenance tasks
  • Check for pending updates

Handling Hardware Issues​

PC Won't Turn On:

  1. Check power cables and switches
  2. Try different power outlet
  3. Contact support if hardware failure suspected

Slow Performance:

  1. Check Task Manager for resource usage
  2. Close unnecessary programs
  3. Restart if performance doesn't improve
  4. Consider hardware upgrade if persistently slow

Internet Issues:

  1. Test connection on server PC first
  2. Check network cables and switches
  3. Restart router if needed
  4. Inform customers of temporary outage

👥 Customer Management​

New Customers​

Registration Process:

  1. Customer downloads Olympus mobile app
  2. Creates account with mobile number
  3. Verifies phone number via OTP
  4. Account ready for use immediately

First-Time Setup:

  • Show customer how to start sessions
  • Explain GamePass options
  • Demonstrate mobile app features
  • Collect any required KYC documents

Regular Customers​

VIP Treatment:

  • Greet by name when possible
  • Offer their preferred terminal type
  • Suggest new games or promotions
  • Fast-track any issues they report

Account Management:

  • Monitor usage patterns
  • Suggest better GamePass options
  • Handle balance top-ups
  • Process any refund requests

Problem Resolution​

Customer Complaints:

  1. Listen actively to understand issue
  2. Check system for any related problems
  3. Offer immediate solution if possible
  4. Escalate to management if needed
  5. Follow up to ensure satisfaction

Common Issues:

  • Session ended early → Check for power outages
  • Game not working → Verify game installation
  • Billing dispute → Review transaction history
  • Performance problems → Run diagnostics

📊 End of Day Tasks​

Financial Reconciliation​

Daily Closing (5 minutes):

  1. Dashboard → Transactions → Today's sales
  2. Count physical cash in register
  3. Compare with system records
  4. Note any discrepancies
  5. Prepare bank deposits

Quick Reports:

  • Total revenue for the day
  • Number of sessions completed
  • Peak usage hours
  • Popular games/terminals

System Health​

Before Closing:

  • All customer sessions ended?
  • All terminals locked properly?
  • Server showing all terminals as "Available"?
  • No error messages anywhere?

Shutdown Sequence:

  1. Ensure no active sessions
  2. Let terminals sleep (don't shut down)
  3. Keep server running overnight
  4. Lock café securely

🚨 Emergency Procedures​

Power Outage​

During Outage:

  1. Inform customers of estimated restoration time
  2. Offer session extensions when power returns
  3. Keep server and router on UPS if available
  4. Document affected sessions for refunds

After Power Returns:

  1. Check all terminals reconnect properly
  2. Verify session timers resume correctly
  3. Process any needed refunds
  4. Test internet connectivity

System Failures​

If Server Crashes:

  1. Restart Olympus Server software
  2. Check all terminals reconnect
  3. Verify session data integrity
  4. Contact support if repeated crashes

If Multiple Terminals Fail:

  1. Check network infrastructure
  2. Restart router/switches
  3. Test with one terminal first
  4. Document issues for support

📞 When to Call Support​

Immediate Support Needed:

  • Multiple terminals offline
  • Billing system not working
  • Customer data appears corrupted
  • Security concerns

Can Wait for Standard Support:

  • Single terminal issues
  • Minor performance problems
  • Feature requests
  • General questions

Support Contacts:

💡 Pro Tips for Efficiency​

Time-Savers:

  • Keep common troubleshooting steps printed nearby
  • Use bulk operations for multiple terminals
  • Set up shortcuts for frequently used tasks
  • Train all staff on basic operations

Customer Satisfaction:

  • Proactively inform about any issues
  • Offer alternatives when terminals unavailable
  • Keep customers updated on problem resolution
  • Maintain clean, organized gaming environment

Revenue Optimization:

  • Monitor peak hours and adjust pricing
  • Promote longer sessions during off-peak
  • Track popular games for future investments
  • Analyze customer patterns for better service