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Maintenance & Care

Keep your terminals running at peak performance with regular maintenance.

Maintenance Schedule

Follow our proven schedule: Daily (2 min), Weekly (15 min), Monthly (1 hour)

📅 Maintenance Schedule​

Daily (2 minutes)​

Every Morning Before Opening:

  • ✅ Visual inspection of all terminals
  • ✅ Check connection indicators (green = good)
  • ✅ Verify server dashboard shows all terminals
  • ✅ Test one terminal with a quick session

Every Evening After Closing:

  • ✅ Check for Windows update notifications
  • ✅ Look for any error messages
  • ✅ Ensure adequate disk space (over 2GB free)

Weekly (15 minutes)​

Choose a quiet day:

  • 🔄 Restart all terminals
  • 🧹 Clear temporary files and browser cache
  • 🔍 Check Task Manager for unusual processes
  • 📊 Review weekly performance metrics
  • 💾 Verify backup systems working

Monthly (1 hour)​

Plan for café downtime:

  • 🔧 Update graphics drivers
  • 🧽 Physical cleaning of PCs and peripherals
  • 📈 Analyze performance trends
  • 🔐 Change admin passwords
  • 📋 Review and update documentation

🔧 Routine Maintenance Tasks​

Software Maintenance​

Windows Updates:

Settings → Update & Security → Windows Update
- Check for updates during off-hours
- Schedule restarts for early morning
- Test one terminal before updating all
- Keep server updated first, then terminals

Driver Updates:

  • Graphics drivers - Monthly for gaming performance
  • Network drivers - When connection issues occur
  • Audio drivers - If sound problems reported

Application Updates:

  • Steam client and games
  • Discord, Chrome, other installed apps
  • Olympus Terminal (when notified by support)

Hardware Maintenance​

Physical Cleaning:

  • Keyboards - Weekly wipe down, monthly deep clean
  • Mice - Check sensor, clean mouse pads
  • Monitors - Dust screens weekly
  • PC cases - Monthly compressed air cleaning

Cable Management:

  • Check for loose connections
  • Replace damaged cables immediately
  • Keep spare cables in stock
  • Label cables for easy identification

Hardware Monitoring:

  • CPU temperatures (should be under 70°C)
  • RAM usage (should be under 80% normally)
  • Disk space (keep over 20% free)
  • Fan noise (unusual sounds = problem)

🛡 Preventive Measures​

Security Maintenance​

Password Management:

  • Change admin bypass passwords monthly
  • Use strong, unique passwords
  • Keep password records secure
  • Don't share passwords with customers

System Security:

  • Keep Windows Defender updated
  • Add Olympus to antivirus exclusions
  • Disable unnecessary Windows services
  • Remove unused software regularly

Access Control:

  • Limit local admin accounts
  • Use standard user accounts for customers
  • Monitor user activity logs
  • Secure BIOS with passwords

Performance Optimization​

Disk Optimization:

Monthly disk maintenance:
1. Disk Cleanup - Remove temp files
2. Defragmentation - HDD only (not SSD)
3. Check disk errors - chkdsk scan
4. Clear browser caches and cookies

Memory Management:

  • Monitor RAM usage patterns
  • Close unnecessary startup programs
  • Consider RAM upgrade if consistently high
  • Check for memory leaks in applications

Network Optimization:

  • Test internet speed regularly
  • Monitor bandwidth usage by terminal
  • Update router firmware quarterly
  • Check for network congestion

📊 Performance Monitoring​

Key Metrics to Track​

Daily Metrics:

  • Terminal uptime percentage
  • Average session start time
  • Connection stability
  • Customer satisfaction scores

Weekly Trends:

  • Peak usage hours
  • Popular terminals/games
  • Hardware performance
  • Network reliability

Monthly Analysis:

  • Hardware failure rates
  • Customer complaints
  • Revenue per terminal
  • Maintenance costs

Tools for Monitoring​

Built-in Windows Tools:

  • Task Manager - Real-time performance
  • Event Viewer - System logs
  • Resource Monitor - Detailed usage
  • Performance Monitor - Long-term tracking

Third-party Options:

  • HWInfo64 - Hardware temperatures
  • CrystalDiskInfo - Drive health
  • SpeedTest - Network performance
  • MSI Afterburner - GPU monitoring

🚨 Signs of Problems​

Hardware Warning Signs​

Immediate Attention Needed:

  • Unusual noises (clicking, grinding)
  • Frequent crashes or blue screens
  • Overheating (over 80°C CPU temperature)
  • Slow boot times (over 2 minutes)

Performance Degradation:

  • Games running slower than normal
  • High CPU usage when idle
  • Memory usage consistently over 90%
  • Disk usage constantly at 100%

Software Issues​

System Instability:

  • Random application crashes
  • Olympus Terminal disconnecting frequently
  • Windows errors appearing regularly
  • Slow response to user input

Security Concerns:

  • Unknown processes running
  • Unusual network activity
  • Customer reporting suspicious behavior
  • Antivirus alerts

🔄 Backup & Recovery​

What to Backup​

Critical Data:

  • Terminal registration information
  • Custom application lists
  • Network configuration
  • System settings and preferences

Backup Schedule:

  • Daily - Critical configuration files
  • Weekly - Complete system state
  • Monthly - Full disk image

Recovery Procedures​

Quick Recovery:

  • Keep installation files readily available
  • Document all custom settings
  • Maintain spare hard drives with OS
  • Test recovery process quarterly

Disaster Recovery:

  • Plan for complete hardware replacement
  • Keep hardware specifications documented
  • Maintain relationships with suppliers
  • Practice recovery on test systems

🛒 Inventory Management​

Spare Parts to Keep​

Essential Spares:

  • Network cables (various lengths)
  • Power cables and adapters
  • Keyboards and mice
  • RAM sticks (compatible types)

Nice to Have:

  • Spare hard drives
  • Extra monitors
  • Graphics cards
  • Power supplies

Supplier Relationships​

Local Suppliers:

  • Computer hardware stores
  • Network equipment vendors
  • Software resellers
  • Emergency repair services

Maintenance Contracts:

  • Consider annual maintenance contracts
  • Evaluate cost vs. in-house maintenance
  • Ensure 24/7 support availability
  • Include regular health checks

📞 Professional Maintenance​

When to Call Professionals​

Hardware Issues:

  • Motherboard failures
  • Power supply problems
  • Complex networking issues
  • Air conditioning for server room

Software Problems:

  • Operating system corruption
  • Network configuration issues
  • Database problems
  • Security breaches

Recommended Service Providers:

  • Local computer repair shops
  • Network specialists
  • Olympus certified technicians
  • Emergency IT support services

💰 Maintenance Budget Planning​

Annual Costs to Consider​

Hardware Replacements:

  • Plan to replace 10-15% of PCs annually
  • Budget for keyboard/mouse replacements
  • Account for monitor upgrades
  • Set aside funds for emergency repairs

Software Costs:

  • Windows licenses
  • Game purchases and updates
  • Security software
  • Utility applications

Service Costs:

  • Professional maintenance contracts
  • Emergency repair services
  • Training for staff
  • Consultation fees

Cost-Saving Tips​

Extend Hardware Life:

  • Regular cleaning prevents overheating
  • Proper ventilation reduces failures
  • Quality power protection prevents damage
  • Regular updates prevent software issues

Bulk Purchasing:

  • Buy spare parts in bulk
  • Negotiate better prices with suppliers
  • Consider refurbished equipment
  • Join group purchasing with other cafés

Remember: Good maintenance is an investment, not an expense. Well-maintained terminals provide better customer experience and higher revenue!