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Feedback: Suggesting Features

The Feedback section is your direct channel to influence the future development of Olympus. Your suggestions help shape the features and improvements we implement.

The feature request/feedback form

Accessing the Feedback System​

  1. Navigate to the Feedback section from the main menu
  2. Click "Submit Feedback" or "Request Feature"
  3. Fill out the feedback form with your suggestion
  4. Submit for review by our product team

Types of Feedback​

Feature Requests​

Submit ideas for new functionality:

  • New Modules: Suggest entirely new sections
  • Feature Enhancements: Improve existing features
  • Integration Requests: Third-party service connections
  • Automation Ideas: Streamline repetitive tasks
  • Reporting Needs: Additional analytics or reports

User Experience Improvements​

Suggest interface and usability enhancements:

  • UI Changes: Layout and design improvements
  • Workflow Optimization: Simplify complex processes
  • Accessibility: Features for different user needs
  • Performance: Speed and efficiency improvements
  • Mobile Features: App functionality requests

Bug Reports​

Report issues you've encountered:

  • Functional Bugs: Features not working as expected
  • Display Issues: Visual glitches or errors
  • Performance Problems: Slow or unresponsive features
  • Data Issues: Incorrect calculations or displays
  • Integration Failures: Third-party connection problems

Writing Effective Feedback​

Structure Your Feedback​

1. Clear Title

  • Summarize your suggestion in one line
  • Be specific and descriptive
  • Avoid vague terms

2. Detailed Description

  • Explain the current situation
  • Describe the desired outcome
  • Provide context and use cases
  • Include specific examples

3. Business Impact

  • How this would help your business
  • Time or money saved
  • Customer experience improvement
  • Competitive advantage gained

4. Priority Level

  • Critical: Blocking business operations
  • High: Significant impact on efficiency
  • Medium: Good to have, improves experience
  • Low: Nice to have, minor enhancement

Example of Good Feedback​

Title: "Add Bulk Discount Feature for Group Bookings"

Description: "Currently, when groups of 10+ people come to book PCs, I have to manually calculate discounts and create custom packages each time. This is time-consuming and error-prone.

I would like a feature where I can:

  1. Set automatic discounts for bookings of X+ terminals
  2. Create group packages with predefined rates
  3. Apply these automatically when multiple terminals are selected

This would save 10-15 minutes per group booking and ensure consistent pricing."

Business Impact: "We get 3-4 group bookings daily. This feature would:

  • Save approximately 1 hour of staff time daily
  • Reduce pricing errors
  • Improve customer experience with faster service
  • Encourage more group bookings with clear pricing"

Priority: High

Feedback Submission Process​

Step 1: Initial Submission​

Your feedback goes through several stages:

  1. Submission: You submit via the feedback form
  2. Acknowledgment: Automatic confirmation received
  3. Initial Review: Team reviews within 48 hours
  4. Categorization: Assigned to appropriate team

Step 2: Evaluation​

Our product team evaluates:

  • Feasibility: Technical possibility
  • Impact: Number of users affected
  • Effort: Development time required
  • Alignment: Fits product roadmap
  • Priority: Urgency compared to other requests

Step 3: Response​

You'll receive updates on your feedback:

  • Under Review: Being evaluated
  • Planned: Added to development roadmap
  • In Development: Currently being built
  • Testing: In quality assurance
  • Released: Feature now available
  • Declined: Not feasible (with explanation)

Tracking Your Feedback​

Feedback Dashboard​

View all your submissions:

  • Submission date
  • Current status
  • Team responses
  • Expected timeline
  • Related updates

Notifications​

Receive updates when:

  • Status changes
  • Team responds
  • Feature is released
  • More information needed

Community Voting​

Some feedback enters community voting:

  • View trending requests
  • Vote for features you want
  • Add comments and use cases
  • See implementation priority

Building Consensus​

Help prioritize development:

  • Support others' ideas
  • Provide additional context
  • Share workarounds
  • Collaborate on solutions

Feedback Categories​

Operational Features​

  • Terminal management
  • User management
  • Billing and payments
  • Reporting tools
  • Inventory tracking

Customer Experience​

  • Login process
  • Gaming experience
  • Payment options
  • Loyalty programs
  • Communication tools

Administrative Tools​

  • Staff management
  • Permission controls
  • Audit trails
  • Compliance features
  • Data export options

Technical Improvements​

  • Performance optimization
  • Security enhancements
  • API development
  • Integration options
  • Backup systems

Beta Testing Opportunities​

Early Access Program​

Active feedback providers may receive:

  • Beta version access
  • Early feature testing
  • Direct developer communication
  • Influence on final implementation
  • Recognition in release notes

Requirements for Beta Testing​

  • Regular feedback submission
  • Detailed bug reports
  • Active system usage
  • Willingness to test
  • NDA agreement if required

Feedback Best Practices​

Do's​

  • ✅ Be specific and detailed
  • ✅ Include real-world examples
  • ✅ Explain business impact
  • ✅ Suggest solutions if possible
  • ✅ Provide screenshots when relevant
  • ✅ Follow up on clarifications

Don'ts​

  • ❌ Submit duplicate requests
  • ❌ Use vague descriptions
  • ❌ Combine multiple ideas in one submission
  • ❌ Expect immediate implementation
  • ❌ Submit feedback when frustrated
  • ❌ Include sensitive business data

Recognition Program​

Contributor Benefits​

Top feedback contributors receive:

  • Feature Naming Rights: Name a feature you suggested
  • Public Recognition: Mentioned in release notes
  • Priority Support: Faster response times
  • Exclusive Previews: First look at new features
  • Direct Access: Connect with product team

Contribution Metrics​

  • Number of suggestions
  • Quality of feedback
  • Implemented ideas
  • Community engagement
  • Beta testing participation

Roadmap Influence​

Quarterly Planning​

Your feedback influences:

  • Feature prioritization
  • Development focus
  • Resource allocation
  • Release scheduling

Transparency​

We share:

  • Development roadmap
  • Feature status updates
  • Implementation challenges
  • Expected timelines

Contact Product Team​

For detailed discussions:

  • Product Email: [email protected]
  • Feature Calls: Schedule via feedback form
  • User Groups: Join focus groups
  • Surveys: Participate in research

Your feedback is invaluable in making Olympus the best café management system. Every suggestion is read, considered, and appreciated. Together, we're building the future of gaming café management.